Visit webshop

    Privacy Policy

    1. Who We Are

    Epic Seafood, trading as Hottlet NV, is the data controller responsible for your personal data. We are registered in Belgium under company number BE0403.656.986, with our registered office in Kontich, Belgium.

    For privacy matters, contact us at: sales@hottlet.be

    2. What Data We Collect

    We collect personal data that you provide directly to us, including:

    • Contact information (name, email address, phone number, company name)
    • Business information (company details, VAT number, delivery addresses)
    • Communication records (emails, form submissions, inquiries)
    • Newsletter subscription preferences
    • Website usage data collected via cookies, see our Cookie Policy

    3. How We Use Your Data

    We process your personal data for the following purposes:

    • Order fulfilment and customer service, processing orders, managing deliveries, and handling inquiries
    • Business communications, responding to messages and keeping you informed about your orders
    • Marketing, sending newsletters and product updates (only with your consent)
    • Legal compliance, meeting our obligations under Belgian and European law
    • Website improvement, analysing how our website is used to improve your experience

    4. Legal Basis for Processing

    We rely on the following legal bases under GDPR Article 6:

    • Contract, processing necessary to fulfil orders and services
    • Legitimate interest, improving our services and maintaining business relationships
    • Consent, newsletter subscriptions and non-essential cookies
    • Legal obligation, compliance with applicable laws and regulations

    5. Data Retention

    We keep your data only as long as necessary:

    • Customer records: 7 years (Belgian accounting law)
    • Marketing data: until you unsubscribe or withdraw consent
    • Website analytics: 13 months
    • Job application data: 6 months after the recruitment process concludes

    6. Your Rights Under GDPR

    You have the right to:

    • Access, request a copy of the data we hold about you
    • Rectification, ask us to correct inaccurate data
    • Erasure, request deletion of your data (subject to legal obligations)
    • Restriction, ask us to limit how we process your data
    • Portability, receive your data in a structured, machine-readable format
    • Object, object to processing based on legitimate interest
    • Withdraw consent, at any time, without affecting the lawfulness of prior processing

    To exercise any of these rights, contact us at sales@hottlet.be. We will respond within 30 days.

    7. Sharing Your Data

    We do not sell your personal data. We may share it with:

    • Logistics and delivery partners (for order fulfilment)
    • IT service providers (website hosting, email delivery)
    • Accounting and legal advisors (under strict confidentiality)
    • Regulatory authorities (where required by law)

    All third-party processors are bound by data processing agreements and must comply with GDPR.

    8. International Transfers

    Where we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

    9. Complaints

    If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Belgian Data Protection Authority:

    Autorité de protection des données (APD)
    Rue de la Presse 35, 1000 Brussels

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. The current version is always published on this page. Material changes will be communicated directly where required.

    Last updated: April 2026